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Manager’s Guide to Operations Management by John Kamauff

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Image Operations Management: Combining Art, Science, and Good Shoes

In all walks of life, you will find operations managers. They don’t fit into any one category, and they do not have all the same responsibilities, but one thing is the same—they make everything happen.

Operations management is both an art and a science. It involves working with things and with people, with certainties and with possibilities and probabilities. The science includes understanding the processes, tools, and techniques. The art is in applying them effectively within the context of the people who provide the inputs, the people who process the inputs into outputs, the people ...

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