Manager's Guide to Operations Management

Corporate Social Responsibility: Saving the Planet Is Good Business

As an operations manager, you’re responsible for 95 percent of the value that’s added in transforming goods or services across the extended enterprise. That naturally makes you also accountable for what happens within that enterprise, whether it affects the employees who make those goods or services, the customers who use them, or the environment.

Companies cannot ignore issues of social responsibility or environmental concerns, nor should they want to do so. Increasing government regulation and stronger public mandates for social and environmental accountability have brought ...