Manager’s Guide to Social Media

Table of Contents

1. Cover Page
2. Manager’s Guide to Social Media
3. Copyright Page
4. Contents
5. Introduction
6. 1. Social Technologies: An Introduction
   1. A Bit of History
   2. The Vocabulary
   3. How Did We Get Here?
   4. Why It’s Critical to Actively Manage Social Tech Usage at Work
   5. Manager’s Checklist for Chapter 1
7. 2. Social Technology and the Organization
   1. Setting a Historical Perspective
   2. Leveraging or Blocking Social Tech Tools?
   3. Generations, the Organization, and Social Tech
   4. Manager’s Checklist for Chapter 2
8. 3. Setting the Tone: Social Tech from a Leadership Perspective
   1. Using Social Tools with Your Employees
   2. The Dangers of Managing Employees Through Social Tools
   3. The Importance of Setting Individual Goals for Your People
   4. Onboarding and Helping Employees
   5. Setting Internal Policies and Guidelines
   6. Manager’s Checklist for Chapter 3
9. 4. Managing the Use of Social Tools
   1. What Are the Boundaries of Privacy?
   2. Social Tech and Personality Types
   3. Appropriate Use of Social Tools
   4. Best Practices for Managing the Posting of Online Information
   5. Building Acceptable and Effective Online Profiles
   6. Social Tech and Security Issues
   7. Manager’s Checklist for Chapter 4
10. 5. Selecting the Best Social Tech Tools
    1. Easy Construction
    2. The Role of the Manager and Social Tools
    3. Dealing with Employees Who Prefer to Use Their Personal Applications
    4. Training Your Team Members
    5. The Responsibility for Researching New Social Tools
    6. Manager’s Checklist for Chapter 5
11. 6. Managing Your Online Reputation
    1. The Three States of a Reputation
    2. The Three-Step Process for Managing an Online Reputation
    3. The Tension Between Online Reputation and Privacy
    4. Manager’s Checklist for Chapter 6
12. 7. Building Rivers of Information
    1. Rivers of the Past
    2. Why Rivers of Information Are Critical
    3. How to Build a Powerful River of Information
    4. Helping Your Employees Build Their Rivers
    5. Manager’s Checklist for Chapter 7
13. 8. Managing the Organizational Voice
    1. Who Listens to These Voices?
    2. Managing Employee Participation
    3. What Has History Taught Us So Far?
    4. Manager’s Checklist for Chapter 8
14. 9. Social Tools and Virtual Teams
    1. Why Virtual Teams Make Sense
    2. Handling the Challenges of Managing a Virtual Team
    3. What the Future Holds
    4. Manager’s Checklist for Chapter 9
15. 10. Managing Social Tech by the Numbers
    1. What Gets Measured Gets Done
    2. Analyzing Results Will Show What Must Be Improved
    3. Ideas for Areas to Measure
    4. Measurement Tools
    5. Setting Stretch Goals
    6. Manager’s Checklist for Chapter 10
16. 11. Integrating Social Tech with Velocity
    1. Why Being Early Is a Positive
    2. Pilot Projects as a Velocity Tool
    3. Building a Culture of Velocity
    4. Manager’s Checklist for Chapter 11
17. 12. The Future of Managing Social Tech
    1. Making Good Decisions Today
    2. How Embracing Social Tech Can Lift Your Career
    3. What Are the Next Big Things in Social Tech?
    4. Manager’s Checklist for Chapter 12
18. Index