Chapter 12Improving Communication and Feedback Skills

I start with the premise that the function of leadership is to produce more leaders, not more followers.

—Ralph Nader

Most people would agree that communication is an essential element of virtual team effectiveness. At the same time, however, almost everyone sometimes finds it difficult to express a point of view or to understand the views of others. Effective communication takes practice and discipline. Especially when it must occur over long distances.

This chapter discusses the basic communication process and the characteristics of open and closed communication and reviews some of the skills and techniques associated with getting your message across, listening to understand others, and ...

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