Index
A
Abilities of team members, 62–64
Accessibility, 39
Accessibility of team leaders, 82–83
Accountability
clarifying, 178
need for systems, 176–177
willingness to accept, 63–64
Accounting, 135
Accounting periods, 135
Accounts payable, 135
Accounts receivable, 135
Accrual basis, 135
Accusatory statements, 149
Achievements, celebrating, 86–88
Acknowledging, 145
Action plans
creating, 164–165
discussing, 151
in Stop, Start, Continue Exercise, 164–165
Advice, feedback vs., 40–41
Agendas, 98
Amortization, 135
Apple Computer, 14
Appreciation, showing, 149–150, 151
Assessment. See Performance appraisals
Assets, defined, 136
Attachments, 108
Attention, focusing, 94, 109–111
Autocratic decision making, ...
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