Chapter 3A New Way to Think About Training

Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.

—William Pollard

William Pollard’s quote is especially meaningful in regard to training solutions and mobile learning. Whenever a new technology arises that will help us train our employees, our first instinct is to use that technology in the same way that we used the last technology. Let’s look at a few examples. In the 1980s and 1990s, many organizations tinkered with video as a way to replace their instructor-led training. In the late 1990s and into the early 2000s, companies looked at e-learning as a way to replace their instructor-led training. In most situations, ...

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