Introduction

If you are a manager, it’s likely that you got that position because you were an excellent individual contributor. As an individual contributor you developed useful skills. You did good work and got it done on time. Now, as a manager, you’ve been asked to play a larger role. Some of the qualities and know-how that accounted for your earlier success will help you very little in that new role. The technical expertise and workplace skills you gained earlier remain important but no longer define your role. Your job as a manager is to get results through the creativity, expertise, and energy of others. For example, your sales skills may have gotten you promoted to the rank of district sales manager. Those skills can help you coach your ...

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