Appraisal and Coaching

Improving Results with Feedback

Key Topics Covered in This Chapter

Performance appraisal

Eight steps for doing it right

Coaching for better performance


HOW WELL are your people doing their jobs? Are some falling short of the mark? If so, do you understand why? Do they? Are they even aware that their work isn’t meeting your expectations?

Many companies use regular performance appraisal to evaluate how people are doing. It is one part—but an important part—of a larger system of performance management that includes rewards, training, coaching, and career development. The first half of this chapter will show you how ...

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