Index
A
Aberdeen Group, 223
Agency theory, 142
Analysis functionality, of performance management software applications, 265
Argyris, Chris, 214
Assessing partnership performance, 165
Atkinson, Philip, 211
Austin, Robert, 145
Automation choices, performance management, 260–263
customization, 262
implementation, 261
integration, 261–262
IT support, 262
B
Balanced scorecard model (BSC)
building of VCM and, 72
perspectives, 69
strategy map template of, 71
traditional, 70
versus value creation maps, 76–78
Belfast City Council, VCM/VCN practices, 87–90
BI. see Business intelligence (BI) Biased command-and-control measurement systems, 144
Black, Paul, 217
Bottleneck risk, 118
Boyle, David, 138
BSC. see Balanced scorecard model ...
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