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Managing and Improving Quality by Amar Sahay

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Chapter 1

Introduction to Quality

Quality as a Field

This chapter provides an overview of the field of quality, the importance of quality in today’s competitive global economy, and statistical process control. The chapter explores these topics and shows how various statistical tools can be used in improving the quality of the products and services.

Quality is a discipline that focuses on product and service excellence. Both manufacturing and service companies have quality programs. Quality is closely related to the variation in both products and processes, and statistics is the tool that allows us to study variation. Most of the quality programs are data driven and almost all data show variation that can be studied using statistics. One of the ...

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