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Managing and Improving Quality by Amar Sahay

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CHAPTER 2

Quality Programs in Use Today: Lean Six Sigma and Total Quality Management

Introduction—A Brief History of Quality

The quest for quality traces its roots back to medieval Europe in the 13th century when the craftsmen started organizing into unions called guilds. These guilds developed rules for producing products of high quality. The concept of inspection was introduced and inspection committees were formed to produce flawless products. The craftsmen model of guild existed until the early 19th century across medieval Europe. The craftsmanship model was replaced by the factory system that originated in Great Britain. The factory system was the product of the Industrial Revolution. Since then quality has evolved in different forms. ...

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