Recently, the recruitment and graduation of an increasingly diverse student population has emerged as a key challenge for higher education institutions. It has also become a topic of global interest. Governments in both the northern and southern hemispheres have embarked on policies that extend higher education beyond massification to universal access (Trow, 2000). A major driver of government policies is the perceived need to develop a more educated workforce to increase the participation of nations in the knowledge economy through increasing the number of people with undergraduate degrees. As a more socially inclusive higher education sector is seen as an important aspect of achieving this goal, university staff in many countries ...

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