In Conclusion

THE COSTS OF ANGER in the workplace can be great, but so can the benefits. Whenever you diagnose anger as an issue for you, another individual, your team, or your organization, you must be prepared to take action. With that in mind, let us briefly review the main points of managing anger.

As we have seen, anger’s causes may vary from person to person, but the common denominator is often interpersonal dynamics: relationships between and among people. All of us have a basic need for self-esteem—to feel valued by others and to value ourselves. Anger is driven by emotions that signal an attack on self-esteem, such as feelings of betrayal, disapproval, deprivation, exploitation, frustration, humiliation, manipulation, restriction, ...

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