1.   Avoid Anger

When thinking about this important step, keep in mind the wide range of things likely to cause anger; for example, big-picture (systemic) causes, blocked goals, perceived inequity, divergent values, and unequal power relationships.

If you lead an active life, have a busy career, and interact with many people, you cannot isolate yourself from every external irritant. You’re going to sit in traffic jams, be put on hold when making business calls, and so on. Sometimes you will get less than your fair share, or your children will, or your parents will, or your friends will. You won’t make every sale or meet every deadline. You will probably work with people who are less diligent than you, less competent than you, or less honest than ...

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