CHAPTER 9

Learning Systems and Leading Learning

The Covid-19 pandemic laid bare many long-standing flaws in our healthcare systems, such as the fragility of our supply lines, critical staff shortages, the parlous state of hospital finances, the physical and psychological vulnerability of our staff, and the racial and ethnic inequalities in access to and outcome of care. What the pandemic has also made obvious is the extent of medical and operational uncertainty under which healthcare delivery organizations operate. At its outset, not only was the nature of the novel disease unclear, but so too was its treatment and the optimal way to organize acute and public health services in response.

Organizations can address uncertainty by trying to accommodate ...

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