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Managing Complex Projects by Kathleen B. Hass

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CHAPTER 2Applying Complexity Thinking to Projects

“Complexity causes confusion, which ultimately leads to failure.”

—JIM CREAR, CIO, THE STANDISH GROUP INTERNATIONAL

So what do complexity, chaos, and uncertainty have to do with managing projects? As Chris Zook of Bain & Company’s Global Strategy Practice contends, “As the business landscape becomes more brutal, two out of three companies will need a new business strategy to stay alive.”1

To turn a new business strategy into reality, organizations will continually resize, restructure, reengineer, transform, and explore new models of management and leadership. Leaders around the globe are looking for ways to understand the nature of global change and to prepare for the significant transformation ...

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