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Managing Complex Projects by Kathleen B. Hass

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CHAPTER 12Applying Complexity Thinking to Ambiguous Business Problems, Opportunities, and Solutions

  Project Profile
Complexity Dimensions Independent Moderately Complex Highly Complex
Clarity of Problem, Opportunity, and Solution
  • Clear business objectives
  • Easily understood problem, opportunity, or solution
  • Defined business objectives
  • Problem or opportunity is partially defined
  • Solution is partially defined
  • Unclear business objectives
  • Problem or opportunity is ambiguous and undefined
  • Solution is difficult to define

“Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.”

—RUSSELL ACKOFF ...

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