Why Managing Conflict Is Important

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Since 1983 the Center for Creative Leadership has conducted research on derailment—contrasting those people who make it to the top with people who were once successful but in the end were demoted, fired, or sidelined. In the research, successful managers were described as those who seek out, build, and maintain effective relationships with others. They listen—willingly, actively, and patiently. They willingly receive feedback and effectively respond to it. They support others’ ideas. They perform as promised and maintain commitments. Derailed managers were described as disconnected, disagreeable, dictatorial, ...

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