Managing Conflict with Your Boss

Seven Steps toward Managing Conflict

CCL has found a seven-step process valuable in helping managers and executives become more strategic about managing conflict. This process is similar to other problem-solving models, but it emphasizes the importance of self-exploration and discovery as part of the process. CCL often describes conflict as a problem wrapped in emotion. There’s a direct link between what we feel and what we think, and both of these aspects affect conflict situations. Often people use words like “emotional” and “rational” to describe these two aspects as if they were the Dr. Jekyll and Mr. Hyde of conflict. But what seem like polar ...