Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential disaster.
This book shows you how to:
· Avoid a crisis entirely
· Lay the groundwork for managing a crisis
· Know when a crisis is imminent
· Contain and resolve a crisis
· Learn from each crisis you've resolved