Managing Data Quality

7 DATA QUALITY MANAGEMENT CAPABILITY LEVELS

Implementing the extensive and complete set of processes of the framework in ISO 8000-61 cannot be achieved as a single project or change activity within an organisation. Organisations require an incremental journey towards implementation of a comprehensive data quality management capability. This chapter uses the concept of capability levels to illustrate how the framework could be implemented in an organisation in a progressive and methodical manner.

To explain the ISO 8000-61 process model, we will describe it through five levels of progressive capability for data quality management. These levels show the practical way that organisations can most easily understand and implement data quality management. ...