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CHAPTER FOUR

LEADING TO ACCOMPLISH DESIRED RESULTS

Managers engage in three highly interrelated core activities as they perform management work: strategizing, designing, and leading (see Figure 1.3). Strategizing and designing activities are discussed in Chapters Two and Three. This chapter discusses the third core activity of management work, leading. It has been established through extensive research that there are positive associations between how well managers perform their leading activities and “follower attitudes, such as trust, job satisfaction, and organizational commitment, and behaviors, such as job performance at the individual, group, ...

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