Managing Human Resources, Eight Edition

Selection

Selection determines the overall quality of an organization’s human resources. Consider what happens when the wrong person is hired or promoted. How do you, as a customer, like being served by someone who is slow and inept? How would you, as a line supervisor, like to deal with the problems caused by a worker who cannot perform necessary tasks on a production line? Hiring the wrong person can also cause friction among staff as other workers become resentful of having to pick up the slack for inept employees. Inappropriate hires may even lead better employees to seek employment elsewhere. We’ve seen that all these effects have economic ramifications.

In fact, the economic value of good selection procedures is higher than most people ...