Managing Human Resources, Eight Edition

Discussion Questions

1. 7-1. One of the performance dimensions used in a certain organization is “communication”— specifically, “listens and observes attentively, allowing an exchange of information” and “speaks and writes clearly and concisely, with an appropriate awareness of the intended audience.” Would you say that this organization appraises performance based on personality traits, job behavior, or outcome achieved? On which of these three aspects of performance do you think workers should be appraised?

2. 7-2. It seems preferable to use objective performance data (such as productivity figures), when available, rather than subjective supervisory ...