Managing Human Resources, Eight Edition

APPENDIX TO Chapter 7 The Critical-Incident Technique: A Method for Developing a Behaviorally Based Appraisal Instrument

The critical-incident technique (CIT) is one of many types of job-analysis procedures. The CIT is often used because it produces behavioral statements that make explicit to an employee what is required and to a rater what the basis for an evaluation should be.

CIT Steps

The following steps are involved in a complete CIT procedure:

1. Identify the major dimensions of job performance This can be done by asking a group of raters and ratees to brainstorm and generate dimensions relevant to job performance. Each person lists, say, three dimensions. The group members then combine their lists and eliminate redundancies.

2. Generate ...