The critical-incident technique (CIT) is one of many types of job-analysis procedures. The CIT is often used because it produces behavioral statements that make explicit to an employee what is required and to a rater what the basis for an evaluation should be.
The following steps are involved in a complete CIT procedure:
Identify the major dimensions of job performance This can be done by asking a group of raters and ratees to brainstorm and generate dimensions relevant to job performance. Each person lists, say, three dimensions. The group members then combine their lists and eliminate redundancies.