CHAPTER 8 Training the Workforce


After reading this chapter, you should be able to deal more effectively with the following challenges:

  1. 1 Have familiarity with key training issues.

  2. 2 Become aware of training versus development.

  3. 3 Recognize challenges in training.

  4. 4 Learn practices for managing the training process.

  5. 5 Become aware of a special case: orientation and socialization.

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