Discussion Questions

  1. 8-1. Performance problems seem all too common in your workplace. People do not seem to be putting forth the needed effort, and interpersonal conflict on the work teams seems to be a constant. Is training the answer? If so, what kind of training should be done? What other actions may be appropriate?

  2. 8-2. How effective do you think training can be in raising employee motivation?

  3. 8-3. Illiterate workers can suffer from embarrassment and fear that keeps them from admitting their problem. Instead, they may cope by asking questions, observing others, and relying on informal assistance from others. If illiterate workers can effectively cope with a work environment, do you think there is still a problem? Explain. How would ...

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