Managing Human Resources, Eight Edition

You Manage It! 1: Technology/Social Media Social Media and Workplace Training

As discussed in the Manager’s Notebook, “From Removing Deficiencies to Improving Capability: The Changing Nature of Training,” the use of social media has the potential to significantly change the delivery of training in organizations. Traditionally, training has been focused on delivering a structured experience to employees so that all know how to properly perform tasks. The traditional approach grew out of the typical workplace in which jobs were defined and repetitious, and there was an identifiable right way of doing the tasks. A job on a production line provides ...