Managing Human Resources, Eight Edition

Managing the Labor Relations Process

Now that you have some grounding in the history of labor–management relations and relevant law, as well as a sense of the current state of labor relations and corporate strategies in this area, we can examine the specific components of the labor relations process. As Figure 15.5 shows, three phases of labor relations that managers and labor relations specialists must deal with are (1) union organizing, in which employees exercise their right to form a union; (2) collective bargaining, in which union and management representatives negotiate a labor contract; and (3) contract administration, in which the labor contract is applied to specific work situations on a daily basis.

FIGURE 15.5 The Three Phases of ...