IntroductionProcess Grouping 9: Marketing, Sales, and DeliveryProcess Grouping 9: Marketing, Sales, and Delivery Activity Block DiagramSummary of Process Grouping 9: Marketing, Sales, and DeliveryProcess Grouping 10: After-Sales Service ActivitiesProcess Grouping 10: After-Sales Services Activity Block DiagramProcess Grouping 11: Performance AnalysisTollgate V: Project EvaluationTypical Improvement Methodology ResultsTop Five Positive/Negative Innovation Change ImpactsProcess Grouping 11: Performance Analysis Activity Block DiagramSummaryProcess Grouping 12: TransformationProcess Grouping 12: Transformation Activity Block DiagramSummary