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Managing IT Projects for Business Change - From risk to success by Chris Dale, Jeff Morgan

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9 DEALING WITH TROUBLE

And while the sun and moon endure, Luck’s a chance, but trouble’s sure.

Houseman, Last Poems

In trouble, to be troubl’d, is to have your trouble doubl’d.

Defoe, The Further Adventures of Robinson Crusoe

In this chapter we look at events that have not been anticipated. We discuss how you find out – early or late – that trouble has come, the tactics you might use to meet trouble and the possible consequences for the project.

OUR KNOWLEDGE OF TROUBLE

No matter how thoroughly you set up and plan a project, unanticipated things may happen. ‘Black swans’, ‘events’, ‘blow-ups’: whatever you call them and whatever their impact, a project manager, backed by the project owner and senior management, has to respond and deal with ...

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