O'Reilly logo

Managing Knock Your Socks Off Service, 3rd Edition by John Bush, Ron Zemke, Chip R. Bell

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Imperative 4

Make Your Service Delivery Processes ETDBW (Easy to Do Business With)

Your service delivery process is the apparatus, physical and procedural, that the employees of your organization must have at their disposal to meet customers’ needs and to keep the service promises you make to your customers. A well-designed service delivery process will make you easy to do business with. What your service strategy promises is what your process must deliver. Every time.

image

If your promise is “twenty-four-hour delivery on all orders—no exceptions,” your service delivery process is everything you do and use to make twenty-four-hour delivery a reality, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required