
truth be told, their intuition was probably wrong as often as
right.”
Consider:
• Multiple Interviews. See your applicants more than
once, each time with specific objectives in mind for the
interview. In the first interview you’re likely to en-
counter a highly prepared or scripted candidate, but by
8F
IND AND RETAIN QUALITY PEOPLE
Selection Questions
There are no magic questions that automatically illustrate
an applicant's character and service outlook. However,
there are questions that work better than others at eliciting
the kind of information you need to make an informed hiring
decision. Here are a few to use or adapt:
• What does giving the customer ...