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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
truth be told, their intuition was probably wrong as often as
right.”
Consider:
Multiple Interviews. See your applicants more than
once, each time with specific objectives in mind for the
interview. In the first interview you’re likely to en-
counter a highly prepared or scripted candidate, but by
8F
IND AND RETAIN QUALITY PEOPLE
Selection Questions
There are no magic questions that automatically illustrate
an applicant's character and service outlook. However,
there are questions that work better than others at eliciting
the kind of information you need to make an informed hiring
decision. Here are a few to use or adapt:
What does giving the customer ...
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Publisher Resources

ISBN: 9780814473689