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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
153
21
Making Training
Stick
The beautiful thing about learning is that no one can
take it away from you.
—B.B. King
King of the Blues
You fought for a training budget. Scraped together travel and
expense money from the paper clip and staples fund. Sent
your two finest off to a big deal three-day conference in
Florida on the secrets of big-time customer service. Now
they’re back.
“So how’d it go?”
“Okay.”
“So, what’d you learn?”
“Oh, you know, the regular stuff. But boy, that
Disney World, what a neat place!”
“I’ll bet it is. So, you took a lot of notes and have a
lot of new ideas to share at the next staff meeting,
right?”
“Well, ah, we didn’t know, you know, that you ex-
pected a lot of notes and stuff.”
“That’s okay. I’ll bet you have a lot of materials to
share ...
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Publisher Resources

ISBN: 9780814473689