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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
159
22
Thinking and Acting
Like a Coach
Coaching subordinates isn’t an addition to a man-
ager’s job; it’s an integral part of it.
—George S. Odiorne
Father of Management by Objectives
The definition of “boss” begins to take shape in most of us
long before we get to the job market. It starts with “father” and
“mother,” then progresses to “teacher,” “principal,” and
“coach.” It may eventually include “professor,” “scoutmas-
ter,” or “drill instructor.” By the time we get to the work
world, most of what we know about “bossing” has been
shaped by people on whom we were dependent and times
when someone else had close to complete control over our im-
mediate actions and longer term destiny. Small wonder that
“boss” for most employees is a four-letter word!
From ...
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Publisher Resources

ISBN: 9780814473689