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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
23
Fostering
“Responsible
Freedom” on the
Front Lines
Sooner or later you have to trust your people.
—James Barksdale
The Barksdale Group
Bill had worked during lunch with the client so he could get
back to his hotel to change clothes for an important dinner
meeting in a nearby town. He was staying on one of those
fancy upper floors, concierge level as they liked to call it. By
4:30 P.M., he’d made the quick change and realized he had al-
most half an hour before the client was to pick him up. Having
skipped lunch and with dinner still several hours away, he re-
alized he was starving! Not to worry, he figured. The concierge
floor had a lounge area that provided small sandwiches and
spicy meatballs to guests. A quick snack and a soda would tide
him over.
Alas, ...
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Publisher Resources

ISBN: 9780814473689