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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
26
Feedback: Breakfast,
Lunch, and Dinner of
Champions
Hey! How’m I doin’?
—Ed Koch
Former Mayor of New York City
We all need former Mayor Koch’s question answered from
time to time, especially about our workaday activities. We all
like to know what bosses and peers think of our performance
so we have some inkling if we’re on the right—or wrong—
track. As a manager, your people look to you for the informa-
tion they need to (1) recognize and keep doing what they do
well, (2) understand and improve what they do less well, and
(3) stop doing the things that contribute little to unit or orga-
nizational goals.
Information that genuinely answers those “how am I do-
ing?” questions—that your people can use to confirm (call at-
tention to good work) or correct
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Publisher Resources

ISBN: 9780814473689