26
Feedback: Breakfast,
Lunch, and Dinner of
Champions
Hey! How’m I doin’?
—Ed Koch
Former Mayor of New York City
We all need former Mayor Koch’s question answered from
time to time, especially about our workaday activities. We all
like to know what bosses and peers think of our performance
so we have some inkling if we’re on the right—or wrong—
track. As a manager, your people look to you for the informa-
tion they need to (1) recognize and keep doing what they do
well, (2) understand and improve what they do less well, and
(3) stop doing the things that contribute little to unit or orga-
nizational goals.
Information that genuinely answers those “how am I do-
ing?” questions—that your people can use to confirm (call at-
tention to good work) or correct