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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
198
27
The Art of
Interpersonal
Feedback
People remember best those things they discover,
learn and experience themselves. The only way you
help someone accept an idea as his own is to ask a
question and let him give the answer back to you.
—Dorothy Leeds
Author and Motivational Speaker
“How am I doing?” questions often have answers that can’t be
meaningfully transferred to PowerPoint presentations or
graphs on the wall. Interpersonal feedback is the face-to-face,
manager-to-employee variation that is indispensable to an em-
ployee’s morale, improvement, and growth. Mastering this vi-
tal part of your job takes courage, a good grasp of the human
psyche and an overriding belief that coaching is an integral
rather than peripheral function of your role as a manager. ...
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Publisher Resources

ISBN: 9780814473689