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Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
book

Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski

by Chip R. Bell, Ron Zemke
May 2007
Intermediate to advanced content levelIntermediate to advanced
231 pages
5h 8m
English
AMACOM
Content preview from Managing Knock Your Socks Off Service, Second Edition Revisions by Chip R. Bell and Dave Zielinski
203
28
Celebrate Success
I have yet to find the man, however exalted his station,
who did not do better work and put forth greater effort
under a spirit of approval than under a spirit of criticism.
—Charles Schwab
Founder, Charles Schwab Corporation
Celebration serves a variety of functions in an organization.
On the simplest level, it is a form of recognition and reward.
That in and of itself is an important function, a worthy pur-
pose.
However, celebration is also a way of nourishing group
spirit. It represents a moment in time when a glimpse of a
transformed organization—a product of the efforts of people
from many levels—can be seen, felt, and enjoyed. In highly
human terms, celebration reaffirms to people that they are an
important part of something ...
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Publisher Resources

ISBN: 9780814473689