MANAGING YOUR STAFF
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thread and to contact users about violations. As I’ve discussed, don’t allow
your staff members to delete posts outright with no record of those posts
remaining. This makes moderator action very hard to track.
You also have to decide if you want to give your moderators power in all
(or most) of your public forums or just a certain one or two, etc. In other
words, you can have individual forum moderators or what are commonly
referred to as ‘‘Super Moderators.’’ You may want ‘‘specialists’’ presiding
over the forums that require a certain level of expertise. But, generally speak-
ing, giving your moderators power in most (if not all) of your public forums
doesn’t cause any harm. It makes it easier for them to take care of a violation ...