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Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards
book

Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards

by Patrick O'Keefe
April 2008
Beginner content levelBeginner
320 pages
9h 6m
English
AMACOM
Content preview from Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards
MANAGING YOUR STAFF
157
If a user contacts you via e-mail, instant messenger, etc. in regard to a violation
or other sensitive site-related matter, please document it in Problem Users (if appro-
priate) and then respond to them through the private message system, asking them
to correspond with you through private messages instead of e-mail, instant messen-
ger, etc. This allows the conversation to be officially documented and tracked,
should something come out of it that requires action.
If a thread is going in circles or getting repetitive (the issue has been talked to
death and is at its end), you can close it.
Wherever possible, you should try to
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Publisher Resources

ISBN: 9780814412930