
MANAGING YOUR STAFF
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If a user contacts you via e-mail, instant messenger, etc. in regard to a violation
or other sensitive site-related matter, please document it in Problem Users (if appro-
priate) and then respond to them through the private message system, asking them
to correspond with you through private messages instead of e-mail, instant messen-
ger, etc. This allows the conversation to be officially documented and tracked,
should something come out of it that requires action.
If a thread is going in circles or getting repetitive (the issue has been talked to
death and is at its end), you can close it.
Wherever possible, you should try to