3Managingresources

In the Introduction to this book, we stressed the need for operations to be:

Imageeffective – delivering the right product or service, one that meets the needs and wants of your customer, on time, every time

Imageefficient – using the fewest possible inputs to deliver the product or service to specification, keeping costs and waste to a minimum

Imageresponsive – accommodating changes in political, economic, social, technological, legal and environmental ...

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