Managing Organizational Knowledge

chapter seven

The knowledge retention policy—Level one

Explicitly recognizing knowledge as a corporate asset is new, however, as is understanding the need to manage and invest it with the same care paid to getting value from other, more tangible assets. The need to make the most of organizational knowledge, to get as much value as possible from it, is greater now than in the past.

Thomas H. Davenport and Laurance Prusak

In earlier chapters of this book, I made the case for finding a way to conduct knowledge asset management. I also alluded to the development of processes and templates for creating a knowledge inventory to help with the knowledge retention practice. My research with real organizations resulted in the design of a knowledge ...