Managing People

Table of Contents

1. Introduction
2. Understanding Yourself
   1. Developing Self-awareness
   2. Using Emotional Intelligence
   3. Applying Assertiveness
   4. Examining your Assumptions
   5. Clarifying your Values
   6. Developing your Personal Mission Statement
3. Interacting with Others
   1. Communicating Effectively
   2. Sending Messages
   3. Listening Actively
   4. Reading Nonverbal Cues
   5. Teaching Skills
   6. Giving Feedback
   7. Negotiating
   8. Managing Conflict
   9. Valuing Diversity
4. Managing a Team
   1. Setting Goals and Planning
   2. Designing Work
   3. High-performing Teams
   4. Delegating Effectively
   5. Motivating Others
   6. Appraising Performance
5. Leading Others
   1. Setting Ethical Boundaries
   2. Ensuring Cultural Fit
   3. Solving Problems
   4. Building Power
   5. Managing Change
   6. Helping Others to Improve
   7. Coaching and Mentoring
   8. Managing Careers