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Managing Product Management by Steven Haines

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SOURCES OF INEFFICIENCY

Patrick Lencioni, in his book The Five Dysfunctions of a Team, lists five areas of dysfunction: absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. Beyond Lencioni’s dysfunctions, there are four other issues that have been uncovered during the course of my company’s research. These are listed below:

1. Too often, team members say yes to everyone and act as if everything is OK and they can do everything they’re asked to do. This happens because they don’t possess the skill and know-how to do all that was set forth. They’re afraid of retribution if they say no, and they fear that management may think they aren’t team players. In interviews with our company, some ...

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