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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
13
2
Developing a Culture
of Internal Discipline
and Control
Rules for Developing a Culture of IDC
Rule 2: Develop and implement a system and culture of internal discipline and
control (IDC) to ensure consistency of service, efciency of operation, and qual-
ity and reliability of deliverables. Then, train, mentor, and monitor personnel
regarding engagement management policies and procedures.
INTERNAL DISCIPLINE AND CONTROL DEFINED
The authors contend that of the 9 Rules presented in this book, internal discipline
and control (IDC), is at the heart of rms that deliver quality results consistently,
efciently, and reliably. These rms establish a
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Publisher Resources

ISBN: 9781439851425