
13
2
Developing a Culture
of Internal Discipline
and Control
Rules for Developing a Culture of IDC
Rule 2: Develop and implement a system and culture of internal discipline and
control (IDC) to ensure consistency of service, efciency of operation, and qual-
ity and reliability of deliverables. Then, train, mentor, and monitor personnel
regarding engagement management policies and procedures.
INTERNAL DISCIPLINE AND CONTROL DEFINED
The authors contend that of the 9 Rules presented in this book, internal discipline
and control (IDC), is at the heart of rms that deliver quality results consistently,
efciently, and reliably. These rms establish a