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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
23Developing a Culture of Internal Discipline and Control
rewards and recognition, communications, physical work environment, and skills
and knowledge training. An explanation of each follows.
customs anD norms
A custom is a habitual practice, or the usual way of acting in given circumstances.
Customs dene “how things are done around here.” Customs are usually not docu-
mented and may even be unstated. An example of a custom is the use of certain slang
TABLE2.1
Steps in Best Practice Denition and Documentation
1. Set goals and/ or objectives for the business process(es) that you intend to
document. An example might be to dene and document
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Publisher Resources

ISBN: 9781439851425