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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
33
3
Selling the Engagement
Rules for Selling the Engagement
Rule 5: Prepare complete and denitive proposals, contracts, and engagement
work plans that evaluate and accommodate engagement risks for both the pro-
vider and the client, so the client knows what can be expected in terms of scope,
work plan, schedule, deliverables, and cost.
DEFINING SERVICES TO BE DELIVERED
This chapter focuses on a number of aspects related to selling professional services.
The concept of internal discipline and control (IDC) presented in Chapter2 extends
to the process of selling services as well. We have learned that the more disciplined
we are in dening the serv ...
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Publisher Resources

ISBN: 9781439851425