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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
47
4
Setting Up
the Engagement
Rules for Setting Up the Engagement
Rule 3: Establish and enforce engagement standards, including those for propos-
als, progress reports, and deliverables.
Rule 5: Prepare complete and denitive service proposals, contracts, and engage-
ment work plans that evaluate and accommodate risks for both the provider and
the client, so the client knows what can be expected in terms of scope, work plan,
schedule, deliverables, and cost.
THE ENGAGEMENT TEAM
A number of things need to be done before the rm’s engagement team begins work-
ing directly with the client. Perhaps the most important part of the engagement
occurs during ...
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Publisher Resources

ISBN: 9781439851425