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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
69
5
Adapting the Engagement
Plan to the Real World
Rules for Adapting to the Real World
Rule 6: Be exible and adaptive to the “real world” when the project starts, to
manage the dynamic between client expectations and what’s really happening
within both the rm and the client.
Three aspects that have to do with adapting the engagement plan to the real world
are discussed in this chapter:
Internal versus external client
Cultural accommodation
Rapid deployment
The rst is the nuance associated with being an internal professional (being an
employee of the “client”) or an external professional (a contractor to the client); the
way one goes about ...
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Publisher Resources

ISBN: 9781439851425